Customer assistance program cap

Many of our customers have been affected by the COVID pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at WARM to learn more about your options. Use ProgramFinder. Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies.

If you have an emergency, call our emergency hotline at When in doubt, call us immediately. If you smell gas, do not attempt to locate the leak. Thank you. Si tiene dificultades con nuestro texto traducido o necesita ayuda, llame al o al para hablar con un representante. Home Support Customer Assistance.

Emergency Financial Assistance Available Residential customers experiencing financial hardships as well as those impacted by COVID can receive help with their utility bills.

Guidelines and Policies. Hydrant Meter Rentals. Becoming An Approved Contractor. Fire Flow Testing. Projects In Your Neighborhood. Drinking Water Projects. Watershed Projects. Wastewater Projects. Maintenance Programs. Other Projects. Watershed Management. Protect Yourself from Utility Scams. Lead and Drinking Water. Water Theft. Educational Programs. CSOs and Stormwater. Love Your Sewers, Springfield!

Mobile Water Station. The following initial information will be identified for eligibility:.